Best practices in drafting, auditing, analyzing contracts and avoiding legal disputes  ..::.. Management of occupational safety and health systems and preparation of operational plans and mechanisms for preventing losses in vital installations  ..::.. Waste treatment in oil refineries  ..::.. Smart strategies in recruitment and investment of human resources  ..::.. Excellence in customer service management and customer satisfaction strategy  ..::.. Advanced financial accounting and evaluation, financial performance analysis, financial risk management and budget preparation  ..::.. Planning the scenario and looking ahead  ..::.. Building KPIs  ..::.. Tools and techniques for Microfinance lending to MFIs  ..::.. (UCP600) and the Standard for Examination of Documents Circulated within the Scope of Certification (ISBP681)  ..::..